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Member Experience Specialist
Part-time or Full-time ยท York
We're hiring in York and looking for someone who can make every member feel welcome, supported, and seen.
The Role
You'll help run front-of-house and member experience at our York studio. From the first welcome to the last goodbye, you'll keep standards high and the studio experience consistent.
What We're Looking For
- Strong communication and people skills
- Organised, reliable, and comfortable working in a fast-paced studio environment
- Confident handling enquiries, bookings, and day-to-day member support
- A genuine interest in health, fitness, and creating great customer experiences
- Availability to work flexible shifts, including some evenings and weekends
What You'll Get
- Part-time and full-time opportunities in York
- Transparent pay progression based on experience and impact
- Structured feedback and regular check-ins
- Opportunities to grow with us as we expand
- A supportive team culture with clear standards
About Rise
We run reformer Pilates studios in Jesmond, Yarm, and soon in York. We're building something where the standard doesn't slip - every class, every instructor, every studio.